When you attempt to open an alert in SAS Enterprise Case Management, you might see an error message similar to the following:

When the problem occurs, the SASEntCaseManagement6.3.log contains the following errors:

The problem might occur under the following conditions:

• You applied SAS Enterprise Case Management 6.3 hot fix T72005 or hot fix T72006, and
• You configured Compliance Solutions Mid 6.3 in SAS^® Management Console to use the default port 80 for HTTP or default port 443 for HTTPS.

For example, the screen capture below shows a default HTTP port 80 configuration in SAS Management Console:

Click the Hot Fix tab in this note to access the hot fix for this issue.

Operating System and Release Information

A fix for this issue for SAS Enterprise Case Management 6.3 is available at: